Our policy is to “leave no trace” and make sure your home is just as you left it when we arrived. Our pet sitters don't touch anything except the doorknob and your dog.  You won’t even know we were there, except for your happy dog!

Superdoggies requires 2 working copies your house keys, unless your dog will always be accessible from outside. For security reasons, we do not allow leaving a door unlocked or a key outside, and we cannot be responsible for anything that happens if you choose to do so. We store your keys in a secure lock box when we’re not using them, and we will inform you if we make a copy. If you do not have 2 copies of your key, we can make a copy for you, for a $10 fee.

If you would like your key returned to you, or are an existing client and would like us to pick up a new key outside of a regularly scheduled visit, a $10 fee applies. We will not leave keys outside, in mailboxes, or locked in the house.

Our policy is to always check the door twice to make sure it’s locked when entering or leaving your home. If you have an alarm, we can arm it before leaving, as long as you provide the code. We do not allow anyone but Superdoggies staff into your home unless they have their own key.

We will feed your pet if you want us to, and we will always make sure they have plenty of fresh water before we leave.

If your dog has a small accident in the house or makes some other kind of small mess, we will do our best to clean it up with the cleaning supplies available in your house. If your pet has excessive accidents in the house, we may add a $10 per day cleaning charge for boarding or add an additional daily visit to pet sitting engagements.