Scheduling and Cancellation

How do I schedule services?

Current clients: Please use our online appointment scheduling system. To access the system, click here. That will take you to our online scheduling system. Once logged in, click the “Schedule an Appointment” tab and follow the instructions to schedule online. For detailed instructions on how to use our online system, click here.

New Clients: Please refer to our getting started section for information on how to sign up for our services.

Appointments must be made in the online system by 5 PM the day before the appointment; for last-minute services, please call your primary pet sitter so they can schedule Superdoggies On Call service (on-call service rates apply).

 

How do I cancel services?

Dog Walking Services: To cancel an appointment before 5PM the day before the start of the appointment, please use the “review my appointments” section in the online scheduling system. For last-minute cancellations, please call your primary pet sitter. Any appointment not cancelled by 5PM the day before is subject to a charge of 50% of the scheduled service rate. If you do not notify the office and your sitter arrives at your home for your scheduled service, you will be charged in full for the visit. If you decide to come home from work early, just relax and let us walk your dog!

Boarding and Pet Sitting: We require a 100% nonrefundable deposit upon booking. If you must cancel, we will apply your deposit as a credit for use on a future appointment. Cancellations must be made by 5PM the day before the appointment. Cancellations after this time are subject to a $20 cancellation fee.

Can I schedule an appointment last-minute?

Superdoggies was founded by 2 busy professionals, so we understand that stuff happens, and your busy lifestyle doesn’t always let you schedule in advance. Whether you’re stuck at work, want to catch a movie, or got invited to dinner, our Superdoggies On Call services are just what you need! Call us at (877) DOGS-FUN and we can take care of your pet so you don’t have to worry or rush home. On-call service rates apply.

Do you charge a premium for holidays?

Yes.  We charge an additional 50% for each service performed on major holidays, but only on the actual holiday, not the days before or after.  Our holidays are the following:

New Year's Eve

New Year's Day

Memorial Day

4th of July

Labor Day

Thanksgiving Day

Christmas Day